Support center
How do I do that in Apex?
Short, specific guides written against the real product. Most answer the question in the first sentence and give you the clicks right after.
The Apex ATS support center has 21 guides covering setup, jobs and careers pages, candidates and scoring, SMS and email messaging, interviews, team roles, integrations, data export and billing. Search above or browse by category. If a guide does not solve it, the form at the bottom reaches a person at management@apexsales.ai.
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Getting startedCreate your account and workspaceSign up at /signup, name your organization and you have a 14-day trial workspace with unlimited users. Takes about two minutes.Jobs and careers pagePost your first jobCreate a job, add must-have and nice-to-have keywords, set screening questions and publish it to your careers page and the XML feed in about ten minutes.CandidatesHow candidate scoring worksEvery application gets a 0 to 100 score: must-have keywords are worth 70 percent, nice-to-haves 30 percent, and a failed knockout caps the score at 20.CandidatesMove candidates through the pipelineThe pipeline has six stages: Applied, Screening, Interview, Offer, Hired and Rejected. Drag a card or use the stage menu on the record; every change is logged.MessagingTurn on SMS messagingSMS is on the Growth and Enterprise plans. Enable it in Settings, Messaging, connect a Twilio number, and set your quiet hours and opt-out footer.MessagingOpt-outs, STOP and quiet hoursSTOP marks the applicant opted out immediately and blocks further texts. START opts them back in. Quiet hours hold SMS overnight in your timezone.InterviewsInterview self-scheduling linksSet your weekly availability, then send a {{schedule_link}} by SMS or email. The applicant picks a slot and the interview books itself.IntegrationsPost to Indeed and ZipRecruiter with the XML feedEvery workspace has an XML feed at /feeds/your-slug/indeed.xml in the format Indeed and ZipRecruiter ingest. Submit the URL once and open jobs sync automatically.
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Getting started
Jobs and careers page
Messaging
Team and settings
Integrations
Data and security
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Ask a person.
Support is by email at management@apexsales.ai. Paid plans get priority; trial workspaces are answered within one business day.
- Include your workspace name and the page you were on.
- For messaging problems, tell us the applicant and the time the message was sent.
- Security issues: email us directly rather than using this form.